Privacy Policy
Last updated: August 2026
[CONFIRM: complete every marked item, then have this policy reviewed before go-live. Update the date above when published.]Who we are
Cambridge Care Services provides regulated home care across Cambridge and South Cambridgeshire. Our registered office is 15 Deal Grove, Sawston, Cambridge, Cambridgeshire CB22 3DR. For anything in this policy, contact us on 07917 611 425 or at info@cambridgecareservices.co.uk.
[CONFIRM: company registration number and ICO registration number, and add them here.]What we collect through this website
Our enquiry and booking forms collect your name, phone number, postcode and, where the form asks for it, your email address, together with the options you select about the care being considered, its timing and any free text you choose to add. We deliberately do not ask for diagnoses, NHS numbers or medication lists on any website form. That information belongs in a phone conversation and the formal care assessment.
Our careers forms collect your contact details, the role you are interested in, your experience, availability, driving status, your confirmation that you have the right to work in the UK and, if you upload one, your CV.
If you enquire on behalf of someone else, for example a parent, you will usually give us some information about them. Please only share what is needed for us to respond, and tell them we hold it. The full care records we create if care goes ahead are handled under separate care documentation, not through this website.
Why we use it
We use enquiry data to respond to you, arrange assessments and set up care where you ask us to, on the legal bases of consent and the steps needed before entering a care agreement. We use application data to assess your application and meet our legal recruitment obligations. We only send marketing where you have separately and optionally opted in, and you can withdraw that at any time.
Where it is stored and who processes it
Form submissions are delivered to our team by email and stored in our secure enquiry database with access limited to staff who need it. Our processors include our email delivery provider, our database provider, our spam protection provider and, where you consent to analytics cookies, our analytics provider. We do not sell personal data and we do not share it with anyone except the processors needed to run the service or where the law requires it.
[CONFIRM: when the integrations go live, name the processors here (currently planned: Resend for email, Supabase for storage, Cloudflare for security, Google Analytics 4 for consent based analytics) and confirm where each stores data.]How long we keep it
We keep enquiry data only as long as needed to handle the enquiry and any care that follows, and recruitment data only as long as needed for the recruitment process, after which it is securely deleted.
[CONFIRM: the exact retention periods for enquiries and for applicant data, and state them here in months.]Your rights
Under UK data protection law you can ask for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, object to or restrict how we use it, and withdraw any consent you have given. Contact us using the details above and we will respond within one month. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Cookies
See our cookie policy for what this website stores on your device and the choices you have.