Our CQC Registration, Quality and Safeguarding
Regulated, checked and open about how we keep people safe.
What CQC Regulation Means
The Care Quality Commission is the independent regulator of health and social care in England. Registration is a legal requirement for providing personal care, and it means we are inspected against national standards covering safety, effectiveness, leadership and how caring and responsive the service is.
Cambridge Care Services has been registered since 17 March 2022. Our registered manager, who holds legal responsibility for the quality and safety of the service, is Mr Rudrayya Mathapati. You do not have to take our word for any of this: our registration is public.
View our official CQC recordHow We Monitor Quality
Regulation is a floor, not a ceiling. These are the checks we run ourselves, week in and week out.
Unannounced spot checks
Supervisors visit during real care calls without notice, checking punctuality, record keeping and the quality of the care itself.
Supervisions and appraisals
Every carer has regular one to one supervisions and an annual appraisal, so support and accountability are continuous rather than annual.
Care plan reviews
Care plans are reviewed with the person and their family on a regular schedule, and immediately whenever needs change.
Client and family feedback
We ask the people we support and their families what they actually think, and we treat complaints as information we need rather than criticism to manage.
Safeguarding
Safeguarding means protecting people's right to live safely, free from abuse and neglect. Every member of our team is trained to recognise the signs of abuse and neglect and knows exactly how to report a concern, both inside the organisation and directly to the local authority.
If you are worried about the safety of someone we support, contact our office straight away. You can also raise a safeguarding concern directly with Cambridgeshire County Council's adult safeguarding team, and if someone is in immediate danger, call 999.
Raising a Concern or Making a Complaint
If something is not right, we want to hear it from you first, and quickly. This is how our complaints process works:
- 1Tell us. Speak to your carer, your coordinator or the registered manager, by phone, email or in person, and we will acknowledge your complaint promptly.
- 2We investigate. The registered manager looks into what happened, speaks to everyone involved and keeps you informed.
- 3You get a written response, explaining what we found and what we will change.
- 4If you are not satisfied, you can escalate. You can contact the Local Government and Social Care Ombudsman, and you can contact the CQC at any time.
[CONFIRM: acknowledgement and full response timescales from the client's complaints policy, then state them here explicitly.]
You can contact the CQC directly at any time on 03000 616161 or through cqc.org.uk. You do not need our permission, and raising a concern will never affect the care someone receives.
Questions About Any of This?
We are happy to talk through our registration, our checks or our safeguarding arrangements with any family, at any stage.